Conditions of supply for translations and languagge services

Our Translation service is available non-stop from 8.30am to 7.00pm, Italian time, every weekday.

Our translators are qualified active native speakers of the language into which the translation is requested, with expertise and specific experience in the translation subject.

Definitions

CHARACTER: this refers to any keystroke made by the translator when writing the text (letters, punctuation marks, spaces, indents, etc.). For files in electronic format, this is displayed in MS Word under "statistics - characters and spaces"..

WORD: this refers to any word, preposition, article, verb or adverb that appears in the text.

LINE: this refers to a text composed of a maximum of 55 characters as described above. Any line that is incomplete due to layout, content and/or indent requirements imposed by the text will be counted as a complete line.

FOLDER: this refers to a block of text composed of 1375 characters as described above.

Prices

These apply to commercial and general texts, documents and technical manuals as specified in the business proposal.
In order to facilitate pre-calculation by the client, prices are calculated according to the size of the text, in the source language, to be translated.
Prices are net of VAT.
VAT of 20% is applied in Italy and to all private citizens residing in the European Union. Non-Italian companies and professionals with a VAT number in another EEC member State are exempt. For non-EEC states, VAT is not applied.
The minimum price charged for each translation is € 7.50 even if the size of the text results in a lower price.
The minimum billable amount for each order is 100.00 euros / 150 USD in order to keep management and/or administrative costs to a minimum. It is possible to choose a prepaid decremental solution with immediate billing.
For large volumes (over 100 folder / 20,000 words), please contact us to discuss the possibility of a discount on the order.

Discounts and promotions

Delivery times

1-2 working days for commercial jobs of 1-2 folders;
1-4 working days for commercial/specialist jobs of 4-5 folders;
2-8 working days for jobs of 10-15 folders;
for jobs over 15 folders, the delivery deadline shall be agreed according to the requirements of the Client;
urgent jobs shall be agreed on an individual basis and shall not normally involve extra charges.

Consignment

Payment

Small-sized jobs shall be paid for “on receipt of invoice” when the sum of 100.00 euros + VAT is reached or at quarterly intervals.
Medium-sized jobs (from 100.00 euros to 500.00 euros) shall be paid for on completion and on receipt of invoice.
Jobs costing over 500.00 euros or of a long and/or continuing duration shall be paid for on a monthly basis according to the amount of work delivered, within 30 days of end-month invoice date.

2. For non-accredited Clients, the first payment shall be made on delivery for small jobs, and a deposit of 50% shall be requested for medium/large jobs (> 500 euros).

Price validity

Guaranties

Any service provided shall be of a professional nature and, as such, shall be entirely subject to compliance with the Professional Secrets Act (see Italian Penal Code, art. 622) and the Law on Privacy (Italian Legislative Decree 196/03).

Placing assignments / orders

Confirmation of acceptance of the assignment

Declination of the assignment

Within 24 hours of the Client placing the order, we can exercise the right to decline the assignment, providing detailed motives. In this case, we pledge to return any advance payments received for the order within the following 24 hours.

Invoicing

This will take place on delivery of the entire translation, with the exception of large jobs or several-year contracts which will be invoiced on a monthly basis for the sum of the work carried out and delivered.

Right to reconsider

With the exception of explicit written request by the Purchaser, it will not be possible to exercise the right to reconsider because the requested delivery times for translations are normally less than the 7 days required in order to exercise the right to reconsider.

If you wish to be able to exercise the right to reconsider,you must advice us of this in writing (by clicking here) . The translation work shall begin 8 days after the order date and calculation of the agreed delivery dates shall start from that day.

Guarantees

We shall be responsible for the confidentiality of the documents to be translated and for safeguarding them from the moment they come into our possession to the moment they are returned to the Client (Italian Penal Code art. 622).

We offer the “Satisfaction or refund” guarantee free of charge. Click here for information on the guarantee.

Objections / Complaints

These must be submitted within 15 days of receipt of the translated text. We guarantee that all complaints will be promptly dealt with and the necessary corrections made in the event of justified objections.